Effective Date: September 27, 2026

This Shipping Policy applies to orders placed through The Premium Basket U.S. website and sold by Mishkat, Inc. (“Mishkat,” “we,” “us,” or “our”).

1. SHIPPING DESTINATIONS

We ship only to destinations made available at checkout. Availability may depend on the product, delivery address, carrier coverage, fulfillment capabilities, and applicable restrictions.

The checkout page is the controlling source for whether we can accept an order for a particular destination.

2. ORDER PROCESSING

Orders are subject to payment authorization, fraud screening, inventory availability, address verification, and other reasonable order checks.

Processing time and shipping time are different. Processing refers to preparing an order for shipment; shipping or transit time begins after the order is tendered to the carrier.

Any processing or delivery estimate displayed at checkout or in an order confirmation is an estimate unless expressly stated as guaranteed.

3. SHIPPING METHODS AND CHARGES

Available shipping methods, charges, promotions, and any free-shipping thresholds will be displayed at checkout where applicable. These may change from time to time.

Expedited shipping, if offered, generally affects carrier transit speed and does not necessarily eliminate order-processing time.

4. SHIPPING AND DELIVERY ESTIMATES

We seek to ship orders within the timeframe represented to the customer. If no shipment timeframe is stated, we will handle the order consistent with applicable law.

Delivery estimates may be affected by carrier operations, weather, natural disasters, holidays, peak-volume periods, address issues, governmental actions, transportation interruptions, or other circumstances outside our reasonable control.

If we learn that we cannot ship within the time promised, we will handle the delay, cancellation opportunity, consent, and refund as required by applicable law.

5. ORDER TRACKING

Where tracking is available, tracking information may be sent by email, text message, account notification, or another method associated with your order.

Carrier tracking information is provided by the carrier and may take time to update.

6. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We will attempt to correct it before fulfillment, but we cannot guarantee that an address can be changed after processing or shipment begins.

Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility to the extent permitted by law.

7. DELIVERY

Risk and responsibility for a shipment will be determined under applicable law and the circumstances of the transaction. Nothing in this policy is intended to eliminate consumer rights that cannot lawfully be waived.

Please inspect your package promptly after delivery. If it arrives damaged, opened, leaking, or otherwise compromised, preserve the packaging and contact us under our Return & Refund Policy.

8. LOST, DELAYED, OR MISSING PACKAGES

If a shipment appears lost or materially delayed, contact us with your order number. We may investigate with the carrier or fulfillment provider before issuing a replacement or refund.

If tracking states that a package was delivered but you cannot locate it, please check the delivery area, household members, building management, and carrier delivery information, then contact us if it remains missing.

9. DAMAGED PACKAGES

If a package arrives damaged, take photographs of the outer package, shipping label, internal packaging, and affected product before discarding anything. Contact us promptly so we can assess the issue.

10. UNDELIVERABLE OR REFUSED ORDERS

Orders returned to us because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal, or another customer-related delivery issue may be subject to actual shipping or handling costs to the extent permitted by law.

Because the products are food items, a returned shipment may not be eligible for resale or reshipment.

11. WEATHER AND TEMPERATURE-SENSITIVE PRODUCTS

Certain food products may be affected by heat, cold, or other environmental conditions during transportation. Where we offer products requiring special handling, any applicable shipping method, seasonal restriction, insulation, or other condition may be stated on the product page or at checkout.

A change in texture or appearance caused by temperature does not automatically establish that a product is unsafe or defective. If you believe a product has been materially compromised, do not consume it and contact us with photographs and order information.

12. SHIPPING RESTRICTIONS

We may restrict shipment of particular products or to particular destinations when required by law, carrier rules, product conditions, or operational limitations.

13. TITLE, IMPORTS, AND INTERNATIONAL ORDERS

This U.S. Shipping Policy is intended primarily for U.S. website orders shipped to destinations made available at checkout. If international shipping is offered, additional customs, duties, taxes, import restrictions, delivery terms, or policies may apply and will be disclosed where appropriate.

14. CONTACT US

Mishkat, Inc.
A Delaware C Corporation
Company/Contact Address: 604, A-Wing, Blossom Building, Raheja Complex, Kalyan, Thane 421301, Maharashtra, India
U.S. Mailing Address: 7327 W 87th St #1027, Bridgeview, IL 60455, United States
U.S. Phone: +1 (708) 304-8556
Customer Care (India): +91-7021316294
Email: customercare@thepremiumbasket.com