Refund and Returns Policy

At The Premium Basket, customer satisfaction is our top priority.
We are committed to delivering premium-quality food products with utmost care and ensuring a seamless shopping experience. Our refund policy is designed to address valid concerns while maintaining food safety and operational efficiency.

You may return products purchased from Premium Basket, provided your request is approved by our customer service team for valid reasons as quoted below.
Refunds for purchased products are available subject to specific conditions.

Please note that while we strive to accommodate returns, refunds, and cancellations, certain restrictions are necessary to comply with our business, legal, and contractual obligations.

1. Eligibility for Return & Refunds

Return & Refunds are applicable under the following circumstances:

1. Damaged or Spoiled Products: If the product is delivered in a damaged condition or is visibly spoiled.
2. Incorrect Items: If the product delivered does not match your order.
3. Request within time limit: The issue is reported to us within 24 hours of delivery.
4. Cancellation: If you cancel the order before dispatch of order only (as per our cancellation policy).

Notes:
Refunds will not be issued for products that have been opened, consumed, tampered with, or improperly stored after delivery as it contains perishable items.

Customers may choose between a refund or a replacement for damaged or incorrect items, depending on their preference and stock availability.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support:
   • Email: customercare@thepremiumbasket.com
   • Support Hours: Monday to Saturday, 9 AM to 6 PM
2. Provide Details:
   • Your order ID
   • A brief description of the issue along with a specific request for return of Product.
   • Photos or videos of the product and packaging.
3. Verification Process: Our team will review your request and verify the issue.

3. Refund Processing

1. Once your request is approved, the refund will be processed within 7-10 business days.
2. Refunds will be issued to the original payment method used by the Customer.
3. For Cash on Delivery (COD) orders, refunds will be transferred via bank transfer upon confirmation of your bank details. Customers will need to provide bank information such as bank statement copy / cancelled cheque / passbook copy with bank and customer details mentioned on it. to our support team at customercare@thepremiumbasket.com

4. Non-Refundable Items

To ensure food safety and hygiene, refunds will not be issued under the following conditions:

1. Products that have been opened, used, or tampered with.
2. Items where the 24-hour reporting window has passed.
3. Concerns arising from improper storage or handling after delivery.

Note: Returns and refunds are subject to the company’s discretion and in accordance with its business and legal obligations.

5. Our Promise to You

While we strive to ensure every product meets your expectations, we understand that unforeseen issues may occur. If you are not satisfied with your order, our team will work diligently to provide a fair resolution, whether it’s a refund, replacement, or alternative solution.

For any queries please contact Email: customercare@thepremiumbasket.com