At The Premium Basket, we value your questions and strive to make your experience seamless. This page is designed to provide clear and concise answers to the most common inquiries about our products, services, and policies.
Whether you’re curious about our offerings, need help with an order, or want to know more about our commitment to quality, you’ll find the answers here. If you have further questions, feel free to reach out to our support team—we’re always happy to assist!
We deliver across 29,000+ pincodes in India.
Mumbai & Suburbs: 2–7 business days.
Rest of India: 5–7 business days, depending on your location.
Note: Deliveries may get delayed due to public holidays, weekends, or unforeseen events like weather disruptions.
Our courier partners will attempt delivery three times.
If all attempts fail, the order will be returned to The Premium Basket.
Note: No refund or return for perishables if delivery fails; reshipping is possible with an extra charge.
Before Dispatch: Yes, you can cancel and get a full refund (except for COD orders, where refunds are bank-transferred).
After Dispatch: No, cancellations are not allowed once the product is shipped, due to the perishable nature of the goods.
If you receive a damaged, spoiled, or wrong product, please email customercare@thepremiumbasket.com within 24 hours of delivery with:
- – Orders
- – Photos/videos of the product
– Description of the issue After verification, we’ll offer a replacement, gift voucher, or refund based on stock availability.
Refunds are processed within 7–10 business days after approval:
For online payments: Refund to the original payment method.
For COD orders: Refund through bank transfer (you’ll need to provide cancelled cheque/passbook copy for verification).
If your delivery exceeds 10 days beyond the estimated delivery date, we will evaluate the situation and provide an appropriate resolution, which may include:
– A refund
– Reshipping the order
Note: Delays due to circumstances beyond our control, such as natural disasters or strikes, are not eligible for compensation.
Yes, you can request account deletion by contacting our customer support team. Upon receiving a verified request, we will delete your personal data, except for any information we are required to retain for legal, regulatory, or operational purposes. Please note that deleted accounts and their data cannot be recovered.
Delivery Policy
Return & Refund
Privacy Policy
