Home > Refund and Returns Policy

Effective Date: September 27, 2026

This Return & Refund Policy applies to products purchased directly from The Premium Basket U.S. website and sold by Mishkat, Inc. (“Mishkat,” “we,” “us,” or “our”).

Because we sell food products, food-safety and quality considerations limit our ability to accept conventional returns. Please review this policy before placing an order.

1. DAMAGED, DEFECTIVE, SPOILED, OR INCORRECT PRODUCTS

If your order arrives damaged, materially defective, spoiled, or contains an incorrect product, please contact us as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, please provide:

• your order number;
• the name of the affected product;
• a description of the issue;
• clear photographs of the product and its packaging;
• photographs showing damage, leakage, tampering, or other relevant condition, where applicable; and
• photographs of the lot/batch and best-before or expiration information when available.

Please retain the affected product and packaging until we advise whether they may be discarded. We may reasonably request additional information needed to evaluate the claim.

If we determine that a product was damaged, defective, spoiled, or incorrectly supplied, we may, as appropriate, offer a replacement, refund, or other remedy consistent with applicable law.

2. FOOD PRODUCTS AND CHANGE-OF-MIND RETURNS

For food-safety, hygiene, quality-control, and tampering-prevention reasons, we generally do not accept returns or exchanges of food products merely because a customer changes their mind, dislikes the taste, ordered the wrong product, or no longer wants the item after it has shipped.

This restriction does not limit rights or remedies that cannot lawfully be waived.

3. OPENED OR USED PRODUCTS

Except where a product is defective, damaged, spoiled, incorrectly supplied, or applicable law provides otherwise, we generally cannot accept a return of a product that has been opened, consumed, partially consumed, altered, repackaged, improperly stored, or otherwise handled after delivery.

4. ALLERGENS AND PERSONAL PREFERENCES

Customers are responsible for reviewing the ingredient statement, allergen declaration, product label, and relevant product information before consumption. Products may contain or be manufactured or handled in environments involving allergens as disclosed on the applicable product label.

An allergy, dietary preference, or ingredient preference does not by itself make an accurately described and properly labeled product defective. Nothing in this policy limits rights arising from inaccurate labeling, undeclared allergens, contamination, product defects, recalls, or other matters for which a remedy is required by law.

5. ORDER CANCELLATION

If you wish to cancel an order, contact us promptly. We will attempt to honor cancellation requests made before an order enters fulfillment or ships, but cancellation is not guaranteed once processing has begun.

If we successfully cancel an order before shipment, any amount charged for the cancelled merchandise will be refunded to the original payment method, subject to normal payment-processing timelines.

If an order has already shipped, the food-product return restrictions in this policy apply.

6. REFUNDS

Approved refunds will generally be issued to the original payment method. The time for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Unless required by law or expressly approved by us, original shipping charges, expedited-shipping charges, and other non-product charges are not refundable where the underlying service has already been provided.

We reserve the right to refund only the affected item where the remainder of an order was delivered correctly and in satisfactory condition.

7. REPLACEMENTS

Where a replacement is approved, availability may vary. If the same product is unavailable, we may offer an alternative remedy, including a refund, as appropriate.

8. LOST OR MISSING ORDERS

If tracking indicates a delivery problem or your order has not arrived within the expected period, contact us. We may coordinate with the carrier or fulfillment provider and may request reasonable information needed to investigate the shipment.

A carrier scan showing “delivered” does not automatically determine the outcome of every claim. We will review available information and applicable legal requirements.

9. REFUSED OR UNDELIVERABLE SHIPMENTS

If an order is returned because an address supplied by the customer was incomplete or incorrect, delivery was refused, or delivery could not be completed for reasons outside our control, any refund or reshipment will be evaluated based on the circumstances, food safety, actual shipping costs, and applicable law.

10. RECALLS AND SAFETY ISSUES

If a product is subject to a recall or safety notice, follow the instructions in the notice. Recall-specific instructions may supersede ordinary return procedures.

11. PURCHASES FROM OTHER RETAILERS

This policy applies only to purchases made directly from our U.S. website. Products purchased from Amazon, Walmart, a retail store, marketplace, distributor, or another third party are generally subject to that seller’s applicable return and refund procedures, except where Mishkat separately communicates otherwise or applicable law requires a different result.

12. ABUSE AND FRAUD

We may deny claims that we reasonably determine are fraudulent, abusive, duplicative, materially misleading, or unsupported, except where doing so would conflict with applicable law.

13. CONTACT US

Mishkat, Inc.
A Delaware C Corporation
Company/Contact Address: 604, A-Wing, Blossom Building, Raheja Complex, Kalyan, Thane 421301, Maharashtra, India
U.S. Mailing Address: 7327 W 87th St #1027, Bridgeview, IL 60455, United States
U.S. Phone: +1 (708) 304-8556
Customer Care (India): +91-7021316294
Email: customercare@thepremiumbasket.com

When contacting us about an order, please include your order number.