Shipping Policy

A. Shipping Policy

At The Premium Basket, we endeavour that your orders are delivered in a timely manner so you can enjoy our premium products as fresh as possible. Our shipping policy is designed to offer clarity, reliability, and convenience.

1. Shipping Locations

1. We currently ship across all major cities and 29000 + Pincodes within India.
2. For bulk or custom orders, shipping is available across India upon request.

2. Shipping Timelines

1. Standard Delivery: Orders are typically delivered within 2-7 business days in Mumbai and its suburbs.
2. Outstation Delivery: Pan India may take 5-7 business days, depending on the location.
3. Handling of Perishables: Customer to inspect perishable goods upon delivery. Acceptance of delivery relieves Premium Basket from any and all liability including but not limited to complaints such as delayed delivery, damaged goods. (For the purposes of this Policy Acceptance means, taking delivery of the ordered products from the delivery personnel and not reporting any complaints within 24 hours of taking such delivery.)

Note: Delivery times may vary due to public holidays, weekends, unforeseen circumstances or Force Majeure Event as defined under our Terms of Use (e.g., weather, logistical issues).

3. Shipping Charge

Free shipping on orders above ₹999/- only excluding taxes, gift packing costs.

1. Outstation Deliveries: Shipping charges vary based on weight, location, and delivery speed.
2. The exact costs will be calculated at checkout.

4. Order Processing

Once your order is shipped, you will receive a tracking link via email/SMS to monitor the delivery status. The tracking details generated herein may not be accurate at all times, owing to third party tracking apps.

5. Packaging and Quality Assurance

1. To maintain food safety, we use tamper-proof packaging as an effort to maintain freshness of the product.
2. Each order undergoes quality checks before dispatch.

6. Delivery Guidelines

1. Please ensure someone is available at the delivery address to receive the order.
2. In case of missed delivery, our courier partner will attempt two more deliveries. After failed attempts, the package will be returned to us.
3. Return to Sender: If all delivery attempts fail, the package will be returned to The Premium Basket.Note – No Return or Refund for Perishables: Since packages contain perishable goods, return (except in case of proven damage/defective goods) or refunds shall not be applicable due to the nature of the product. For detailed understanding kindly refer to our Return and Refunds Policy.
4. Reshipping Option: If you would like to reorder the package, please contact our Customer Support team at customercare@thepremiumbasket.com to confirm your request. Please note that an additional shipping fee will apply for resending the order after the first three failed attempts.

7. Shipping Restrictions

1. Due to the perishable nature of our food products, we do not ship internationally.
2. Certain remote areas may not be serviceable due to logistical limitations.

8. Delays or Issues

While we endeavour to deliver every order on time, delays may occasionally occur due to unforeseen reasons (e.g., natural disasters, courier delays, strikes or any other reasons of the delivery partner). If your delivery is delayed, our support team will assist you to resolve the issue.

1. Resolution Timeline: Our support team will work to resolve the issue within 48 hours of being notified about the delay.
2. Compensation or Refunds: If the delivery exceeds 10 days beyond the estimated delivery date, we will evaluate the situation to provide a suitable resolution, which may include a refund or reshipping the order.
3. Force Majeure Clause: No liability for delays due to natural disasters, strikes, or other uncontrollable events.

9. Contact Us

For questions related to shipping or delivery, please reach out to our support team:

Email: customercare@thepremiumbasket.com

Support Hours: Monday to Saturday, 9 AM to 6 PM

B. Exchange Policy

At The Premium Basket, customer satisfaction is at the heart of everything we do. Due to the perishable nature of our products, we follow practices designed to prioritize food safety and hygiene in accordance with relevant guidelines.. However, if you encounter any issues with your order, we may consider an exchange through our exchange process. . We offer exchanges or compensation in the form of Gift Vouchers under the following conditions:

1. Eligibility for Exchange: Exchange requests will be entertained only if the product received is:
   • Damaged (significant damage to packaging)
   • Defective (visible contamination or spoilage)
   • Incorrect (product differs from what was ordered)
2. Conditions for Exchange:
   • Product must be in its original packaging for exchanges and the inner seal must remain intact for defective or incorrect product claims.
   • Notify us within 24 hours of receiving the product.
   • Email us at customercare@thepremiumbasket.com with:
     • Order ID
     • Photos of the product and packaging showing the issue
     • A description of the problem

1. Exchange Process

At The Premium Basket, Customer experience is paramount. Once your exchange request is approved:

1. Pickup: We will arrange a free pickup of the original product from your location (available in select cities) if the product delivered is defective or incorrect.
2. Replacement Delivery: We will initiate an exchange to ensure you receive the product in a timely manner.
3. Product Alternative: If the exact product is unavailable, we will offer you a gift voucher of equal value or issue a refund, as per your preference.
4. Compensation: Approved claims will receive a Gift Voucher equivalent to the product’s value, valid for 3 months.

For any questions or concerns, please reach out to our dedicated support team:

Email: customercare@thepremiumbasket.com

Support Hours: Monday to Saturday, 9 AM to 6 PM

C. Cancellation Policy

At The Premium Basket, we work to process and deliver your orders with genuine efforts. However, we understand that circumstances may change, and you may need to cancel an order. Our cancellation policy is designed to be clear, and customer-friendly while maintaining operational efficiency.

1. Cancellation Before Dispatch

1. You may cancel your order before the order has been marked as dispatched on the website.
2. To request a cancellation, use our website or please contact our customer support team immediately via:
   • Email: customercare@thepremiumbasket.com
   • Support Hours: Monday to Saturday, 9 AM to 6 PM
3. If your cancellation request is approved, a full refund will be initiated to your original payment method within 5-7 business days. No payment refunds for Cash on Delivery (COD).

2. Cancellation After Dispatch

Due to the perishable nature of our products, cancellations cannot be accepted once the order has been dispatched. This ensures the quality and safety of our food products during transit.

3. Non-Cancellable Items

The following orders cannot be cancelled:

1. Orders that have already been shipped, dispatched, or delivered.
2. Customized gift baskets or bulk orders prepared specifically for you.
3. Refusal to accept the order
4. Delivery to an alternate person or location specified by the customer
5. Force Majeure: Refunds, return or exchanges are not available for events beyond our control.
6. Tampered Products: If the product has been opened, used, or tampered with by the customer.

4. Refund for Cancellations

1. Approved cancellations will receive a full refund to the original payment method.
2. Refunds are processed within 5-7 business days after approval of cancellation request.